Refund and Returns Policy

At Ibtikar Technology Solutions Company, we strive to ensure customer satisfaction with our products and services. If you are not fully satisfied with your purchase, please review our refund and returns policy below.

1. Return Policy

• Products may be returned within 14 from the date of purchase, provided they are in their original condition, unused, and in the original packaging.
• Proof of purchase, such as an invoice or receipt, must accompany the returned product.
• Digital products and software are non-refundable once downloaded or activated.

2. Refund Policy

• Once the returned product is inspected and approved, refunds will be processed through [original payment method] within [number of days].
• Shipping fees and additional charges are non-refundable unless the product is defective or damaged upon receipt.
• If the product is found to be faulty, customers may request either a replacement or a full refund.

3. Order Cancellation

• Orders can be canceled before they are shipped, with a full refund issued.
• Once an order is shipped, it falls under our standard return policy outlined above.

4. How to Initiate a Return or Refund

To request a return, refund, or replacement, please contact our customer support at  info@ibtikar.com.sa, or visit one of our locations. Our team will be happy to assist you.