Discipline
From one chaotic personal phone to a structured enterprise platform — every conversation logged, every agent accountable.
Bilingual AI replies, automatic team routing, and real-time analytics — all from one dashboard. Powered by the Daffa Business platform.
A unified WhatsApp Business inbox in your pocket — follow customer conversations, reply with Arabic-capable AI, and track team performance from iPhone or Android.
Requires iOS 17 or Android 6 and later · Free · Dedicated service for registered businesses
Three pillars that turn WhatsApp from a chaotic channel into an enterprise growth engine.
From one chaotic personal phone to a structured enterprise platform — every conversation logged, every agent accountable.
Smart auto-reply wins the customer in the first 5 seconds and routes them to the right agent instantly.
Know your top performers and where opportunities leak — real-time dashboards with clear KPIs.
Technical support, customer service, enquiries, appointments, sales — whatever your field. It drafts replies grounded in your own knowledge, not generic content. Your agent reviews and sends: it assists your team, it does not replace it.
One click drafts a full reply in the customer's language and the right tone — your agent reviews, edits or sends.
A clinic answering appointment questions, a support desk, or customer service — you define the assistant's purpose and sources.
Write what it must know — including what you do not offer — and add your site links. It answers from those alone, and says it will check when unsure.
Transcribes voice notes into readable text so your team catches the request without listening to every clip.
Distinguishes customer from supplier from sales opportunity, detects intent, and routes each chat to the right person.
Claude, ChatGPT or DeepSeek — with your own key or a managed one. Each tenant's key and knowledge stay fully isolated.
Improvements that make your team faster and your oversight sharper — every feature fully isolated per tenant, no cross-account visibility.
Second-by-second figures: who is available, who is on break, and exactly how long.
Every chat goes to the least-busy online agent — no customer left unowned.
If a reply is late it raises priority, reassigns to an available agent, and alerts the supervisor.
Every buyer becomes a customer and every quote request a sales opportunity in Odoo — automatically.
A polite nudge before the conversation window closes if the chat goes quiet.
Each client gets a fully isolated domain and dataset — no leakage between accounts.
A leaderboard highlighting the most present and helpful team members — daily motivation.
Export attendance and performance reports in one click: Excel-ready CSV or a polished PDF for print and archive.
Set the workday start hour per tenant; even shifts crossing midnight are counted as one day.
Everything you need to run WhatsApp Business professionally at enterprise scale.
Three simple steps from setup to full operation.
We handle Meta activation and verification on your behalf in 3–5 business days.
A visual no-code editor — build menus and steps by drag and drop.
All chats in one dashboard, automatic routing, and live performance metrics.
Companies that rely on WhatsApp for sales and support and need multi-agent access, discipline, measurement and governance — turning a chat channel into a measurable enterprise asset.
Go live in 3–5 business days with a dedicated operations team and full Arabic support.